672 research outputs found

    Spearheading Digital Transformation: The Role of the Chief Digital Officer

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    We explore the role of a Chief Digital Officer (CDO) as she successfully navigated the digital transformation of GEM, a global firm in the brand and events management industry, before and during the Covid-19 pandemic. Drawing on the principles of punctuated equilibrium theory, we conducted in-depth interviews with the CDO, senior management representatives and operational personnel, to investigate both the challenges and the successes of digital transformation at GEM. Our findings relate to the practicalities of digital transformation, as well as to the theoretical aspects of the punctuated equilibrium that we explored

    ADOPTED GLOBALLY BUT UNUSABLE LOCALLY: WHAT WORKAROUNDS REVEAL ABOUT ADOPTION, RESISTANCE, COMPLIANCE AND NON-COMPLIANCE

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    We undertake an exploratory case study to investigate how warehouse employees work around an Enterprise Resource Planning software that cannot be used as designed due to work practices required by local conditions. Our research illustrates how long-standing approaches to studying IS innovation, adoption and diffusion in relation to fixed IT artefacts say little or nothing about important phenomena and practical issues. We draw on theories of work systems and IT innovation, adoption and adaptation to explain both why workarounds are required and how they are enacted. Our context involves the local Hong Kong operations of a global retailer of home textiles. Our 29 interviews at the site reveal many perspectives about how an inadequate information system failed to support essential work practices and how employees at the site responded by creating shadow IS that helped them pursue their business responsibilities and objectives. We draw on a compliance view of technology use to suggest that unreflective compliance can be counterproductive; paradoxically, reflective non-compliance may bring greater benefit to both the organisation and its customers. We conclude with nine implications of our findings for practitioners and for researchers interested in IS innovation, adoption, and diffusion

    DEVELOPING GUANXI THROUGH SOCIAL MEDIA: USER ARCHETYPES AND INFLUENCING FACTORS

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    Existing studies have suggested that enterprise social media (ESM) may be especially appropriate in facilitating the initial formation of guanxi, while public social media (PSM) is more suited to driving guanxi development past the initial stage. However, the different patterns of social media use in the context of guanxi development, and the antecedent factors that give rise to those patterns are two salient issues that remain understudied. We conducted a case study with the aim of exploring these issues, which revealed six user archetypes representing the different ways that the use of ESM and PSM can be combined for guanxi development. In addition, we identify a range of antecedent factors that influence how ESM and PSM are used. The user archetypes identified not only constitute a conceptual innovation, but also advance the sophistication of the current perspective of social media use in the context of guanxi development

    The Impact of Social Media on Digital Guanxi Development in the Chinese Workplace

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    Organisational employees increasingly rely on various social media to develop guanxi online, resulting in the potentially huge value of identifying how social media can contribute to guanxi development in the workplace. In this study of digital guanxi development within Chinese organisations, we examine the role of different types of social media on the development of guanxi and its various dimensions. Based on an exploratory case study, we propose a theoretical framework that illustrates two mechanisms by which social media influence the development of digital guanxi at work. Our preliminary findings suggest that enterprise social media and public social media provide and reinforce instrumental and affective values, respectively, thereby facilitating guanxi development in the workplace

    Project Go: Helping Children with ASD Learn Through their Special Interest in Transport

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    Poster presentation: School ProgrammeOrganized by JC A-Connect: Jockey Club Autism Support Networkpublished_or_final_versio
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